We work hard to treat our customers fairly and respectfully at all times. For the rare times when a customer causes us to incur unreasonable costs, through no fault of our own, we must advise all customers of the following:
If you are having problems or need help with a currently occurring service, please call us immediately at: 1-888-670-3379. This includes communication issues. All Workers are either Permanent Residents or legal Citizens of the USA, however, if there is still difficulty communicating, please call us so our Customer Care Reps can assist you with relaying your instructions over the phone. Please do not leave your phone number with our contracted workers. This is also important for your own security. See below for other related issues.
Exchanging contact info, hiring OUR current, Ex-worker(s) and/or accepting side propositions makes you liable for an employment referral fee of $5,000.00 if you directly employ (legally or cash basis) anyone currently or formerly employed by us within the 2 year period prior to such employment. By using our service, you agree to notify us of any attempts to solicit or accept illegal business. Attorney, Legal and miscellaneous expenses incurred to investigate and/or collect this fee will be added if this employment is discovered.
Unless complying with all laws; direct, unreported or inappropriate employment practices are illegal. You acknowledge being informed that Le Twinkle is obligated to report illegal hiring activities to Government authorities including the IRS. If needed, you agree to cooperate with formal investigation. Le Twinkle is affiliated with a private investigations firm. Implication, complicity or withholding knowledge of illegal activity is not only prosecutable by Le Twinkle (when applicable), but also by State, Federal and Local Laws.
Payment is due in advance for all services. We do not issue refunds. Our guarantee agrees to correct any problem(s) reported within 24 hrs contingent upon Le Twinkle being at fault, the request being reasonable and payment matching the value of the job ordered. We may require access to the location of claim within 24 hrs to correct the problem. If the problem is dissatisfaction of service quality, Le Twinkle may send 1 person to correct areas that need attention (this applies even if your original order involved a team since only 1 person is usually needed for most corrections or touch ups). A charge back will result in an additional $75 fee per chargeback + any legal, collection, financing and recovery fees we incur to collect. A late cancellation fee of $60 is charged for canceling or for rescheduling a visit with less than 24 hr notice. In the event of a lock-out you will forfeit your service fee. This also applies if we’re unable to gain access to your service location through no fault of our own. If Customer allows or approves the Worker(s) to work past the hours originally purchased, Le Twinkle may charge Customer for the additional hour(s) Customer may not claim to not have been aware since it is only logical that extra work requires extra payment. A courtesy call may occur prior to the charge or time limit but does not affect Customer's payment liability.
We rely on the Customer’s honest description of their needs and circumstances. If the service order was not appropriate, Le Twinkle may decline the job at the door and may charge a lost time & travel fee of $60 per Worker. Please order accordingly. If unsure, call or email our customer service for assistance.
You do not need a contract to use our services. However, if you are on a contract, we reserve the right to cancel any contract and back-charge additional for past services to reflect the balance of the current standard rate(s) if any misleading or false information was used to obtain discounted services. Since contracts are package deals, the same applies to contracts that are terminated prematurely by the Customer. If signing up for recurring services, you authorize Le Twinkle to retain credit card information to charge recurring and/or mutually agreed upon charges. Recurring services will be charged on a monthly basis either the last business day of the preceding month or the first business day of the proceeding month. Recurring services are automatically renewed after the last service within your contract term (example: a bi-weekly contract has 27 sessions). Change of staff or dissatisfaction of service is not grounds for cancellation of contract unless Le Twinkle fails to adhere to its guarantee. For other problems, you agree to give Le Twinkle up to 30 days to start corrections if Le Twinkle is at fault. Contracts renew automatically. If you would like to prevent automatic contract renewal, you must contact us in writing by email at: management [at] Le Twinkle.com 30 days before your last scheduled service, within the ending contract term. If Le Twinkle needs to raise the prices of your services and you are on a contract, you will be notified in advance, so that you may decide within 30 days if you would like to accept.
Damaged item(s) are replaced with same or similar item(s), not monetary compensation or service refunds. If a Professional needs to be hired to fix something, the Professional must be ordered by Le Twinkle to ensure legitimacy. Independent action to correct the damage or re-clean missed areas by the Customer or a third party will automatically render the claim invalid, unless Le Twinkle issues prior written consent. If any false and/or exaggerated information is used in a claim(s), breach of these terms or refusal or impediment to allow Le Twinkle to make corrections renders the corresponding Customer’s claim invalid and voids our guarantee. Le Twinkle is not responsible for indirect inconvenience in connection with our services, or for damage resulting from the servicing of an already damaged or neglected item. A Rep may call you to give you the opportunity to make corrections prior to the Worker(s) leaving to ensure quality and completion. If you are at the service location when it is being finished and you claim that you are satisfied with the work and agree that the Work is done, there will be no further claim once the Worker(s) is/are gone.
By contracting Le Twinkle, you tacitly consent to our TOS.
We reserve the right to amend our TOS at anytime, a current TOS automatically replaces a previous one.